Deskripsi Pekerjaan
Join Smollan as a Retail Consultant and become the driving force behind exceptional customer experiences in Seberang Jaya, Penang. This pivotal role combines sales expertise with operational excellence to elevate our retail presence. You'll serve as the brand ambassador, crafting personalized shopping journeys that convert browsers into loyal customers. Beyond meeting sales targets, you'll optimize store operations through inventory management, visual merchandising, and team collaboration. The ideal candidate thrives in fast-paced environments where problem-solving and interpersonal skills create memorable customer interactions. This position offers growth opportunities within Malaysia's leading retail solutions provider, with competitive compensation and dynamic team culture.
Tanggung Jawab
- Deliver exceptional customer service through product knowledge and personalized recommendations
- Exceed sales targets through strategic upselling and cross-promotion techniques
- Support store operations including inventory management, stock replenishment, and visual merchandising
- Train and mentor junior staff on sales techniques and brand standards
- Analyze customer feedback to identify improvement opportunities and implement solutions
- Collaborate with marketing teams to execute in-store promotions and events
- Maintain accurate sales records and contribute to weekly performance reports
Kualifikasi
- Diploma/Degree in Business, Marketing, or related field preferred
- Minimum 2 years retail or customer service experience
- Proven track record of meeting/exceeding sales targets
- Strong communication and interpersonal skills with multilingual ability
- Proficiency in point-of-sale systems and inventory management software
- Ability to work flexible hours including weekends and public holidays
- Valid Malaysian work permit (if applicable)