Deskripsi Pekerjaan
Are you passionate about books and customer service? Popular Book Company is looking for a dynamic and motivated Retail Executive / Trainee to join our Chinese Department at Kluang Mall. As a household name in Malaysia, we are committed to promoting the joy of reading and lifelong learning.
In this role, you will be the face of our brand, ensuring that our customers receive exceptional service and find the perfect resources to meet their needs. This position is ideal for individuals who are fluent in Chinese and possess a genuine interest in retail operations, inventory management, and community engagement. You will gain hands-on experience in one of the most established retail bookstore chains, with opportunities for career growth and professional development.
Tanggung Jawab
- Provide exceptional customer service and assist shoppers in locating books and stationery within the Chinese Department.
- Manage daily store operations including cashiering, stock replenishment, and merchandise displays.
- Ensure the Chinese Department is well-organized, clean, and stocked according to company visual merchandising standards.
- Process inventory accurately, including receiving shipments, conducting cycle counts, and monitoring stock levels.
- Assist in the execution of in-store promotions, events, and thematic book displays.
- Handle customer inquiries, feedback, and special orders professionally to ensure high levels of satisfaction.
- Collaborate with the store team to achieve sales targets and maintain a positive shopping environment.
Kualifikasi
- Possess at least an SPM, STPM, or Diploma in any field.
- Excellent proficiency in both written and spoken Chinese is mandatory for this department.
- Passionate about books and familiar with the retail industry.
- Highly motivated, service-oriented, and able to work independently as well as within a team.
- Flexibility to work on weekends, public holidays, and rotating shifts as required by the retail environment.
- Previous experience in retail or customer service is an advantage, though trainees are welcome to apply.
- Strong interpersonal skills and a friendly, approachable demeanor.