Deskripsi Pekerjaan
Shape the Future of Retail: Retail Manager, CityWalk i-City Shah Alam
Are you a visionary and commercially astute retail leader ready to make a significant impact? I-Berhad is seeking an exceptional Retail Manager to spearhead the exciting repositioning and commercialization of CityWalk, a key retail and leisure destination within the innovative i-City Shah Alam development. This is a unique opportunity to transform a vibrant space into a thriving commercial hub and elevate the visitor experience in Selangor, Malaysia.
As the Retail Manager for CityWalk, you will be at the forefront of developing and executing strategic initiatives to maximize revenue, enhance brand presence, and optimize operational efficiency. You will leverage your expertise to attract a diverse and compelling tenant mix, implement engaging marketing programs, and cultivate a dynamic retail environment that resonates with our target audience. This pivotal role requires a proactive leader who can not only manage daily operations with excellence but also contribute significantly to the long-term strategic vision and commercial success of CityWalk within the broader i-City ecosystem.
If you thrive in a challenging yet rewarding environment, possess a strong commercial acumen, and are passionate about revitalizing landmark destinations, we invite you to join our dynamic team. This is more than just a management position; it's a chance to innovate, lead, and leave an indelible mark on one of Malaysia's most exciting integrated developments.
Tanggung Jawab
- Lead the strategic repositioning and commercialization of CityWalk, i-City Shah Alam, to maximize occupancy, foot traffic, and overall revenue.
- Develop and implement innovative retail strategies, tenant mix optimization, and marketing initiatives to attract diverse brands and enhance the visitor experience.
- Oversee all operational aspects of CityWalk, including facility management, security, maintenance, and customer service, ensuring adherence to the highest standards.
- Manage budgets, analyze financial performance, control expenses, and drive sales growth to achieve ambitious commercial targets and profitability goals.
- Cultivate strong, collaborative relationships with tenants, vendors, internal departments, and external stakeholders to foster a successful and harmonious retail environment.
- Conduct continuous market research and competitive analysis to identify emerging trends, consumer preferences, and opportunities for strategic growth and innovation.
- Recruit, train, mentor, and motivate a high-performing retail operations team, fostering a culture of excellence, accountability, and customer-centricity.
- Ensure strict compliance with all relevant health & safety regulations, company policies, and local government guidelines.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, Retail Management, Property Management, or a related field.
- Minimum of 7-10 years of progressive experience in retail management, commercial property management, or shopping mall operations, with a proven track record of commercial success.
- Demonstrable experience in repositioning, commercialization, or revitalization projects within a retail, lifestyle, or mixed-use development context.
- Strong financial acumen with extensive experience in budget management, P&L responsibility, sales forecasting, and financial reporting.
- Exceptional leadership, negotiation, communication, and interpersonal skills, with the ability to inspire, influence, and manage diverse teams and stakeholders.
- Proactive problem-solver with excellent organizational, strategic planning, and decision-making abilities.
- Deep understanding of retail market dynamics, consumer behavior, and tenant relations in the Malaysian context.
- Proficiency in relevant retail management software, CRM systems, and Microsoft Office Suite.