Deskripsi Pekerjaan
Hays Recruitment is delighted to partner exclusively with a prestigious, well-established automotive organization in their search for an accomplished Retail Operations Manager to oversee their flagship premium dealership in Kuala Lumpur.
This pivotal leadership role demands a strategic yet hands-on professional who can ensure the seamless delivery of an exceptional luxury customer journey, from initial enquiry through to after-sales service. You will be responsible for optimizing showroom operations, driving team performance, and upholding the highest standards of brand excellence.
As the Retail Operations Manager, you will take full ownership of the dealership's daily operations. Your primary focus will be on enhancing operational efficiency, maximizing sales profitability, and elevating the overall customer experience to match a world-class premium brand. You will lead, coach, and develop a dedicated team, setting KPIs and fostering a culture of high performance and continuous improvement. Your strategic input will be vital in executing retail plans, managing budgets, and collaborating with marketing to bring brand events to life.
The ideal candidate is a proven leader with deep experience in retail operations, ideally within the automotive or luxury goods industry. You possess a sharp commercial acumen, exceptional interpersonal skills, and a relentless focus on customer satisfaction. A strong understanding of dealership management systems and the ability to analyze data to drive key business decisions is essential.
If you are a driven operations professional looking for your next challenge in the heart of Kuala Lumpur, this is your opportunity.
Tanggung Jawab
- Overseeing daily retail operations across the premium automotive dealership, ensuring a world-class customer experience.
- Developing and implementing operational strategies to enhance profitability, efficiency, and brand standards.
- Managing showroom aesthetics, vehicle inventory levels, and stock rotation to maximize sales opportunities.
- Leading, training, and mentoring a high-performing sales and after-sales service team to achieve aggressive KPIs.
- Driving sales performance and ensuring the achievement of monthly and quarterly revenue targets.
- Monitoring and optimizing after-sales service processes to ensure exceptional client retention and loyalty.
- Collaborating with the marketing department to plan and execute high-impact promotional events and vehicle launches.
- Analyzing operational data and preparing insightful reports for senior management to support strategic decision-making.
Kualifikasi
- Bachelor’s degree in Business Administration, Management, or a related discipline.
- Minimum of 5–7 years of progressive experience in retail operations, preferably within the automotive or luxury goods sector.
- Proven track record of driving sales growth, operational efficiency, and team performance.
- Strong leadership, coaching, and people management capabilities.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Malaysia.
- In-depth knowledge of Dealership Management Systems (DMS) and CRM platforms.
- Customer-centric mindset with a passion for delivering premium brand experiences.
- Valid driving license with a clean record.