Deskripsi Pekerjaan
At Fossil, we believe in the power of self-expression through innovative design and high-quality products. We are currently seeking a dedicated and detail-oriented Retail Operations Officer to join our dynamic team in Kuala Lumpur. In this role, you will be responsible for managing various aspects of support and generating critical reports for our Retail Team. You will play a key part in ensuring our retail operations run smoothly and efficiently, contributing to the overall success of our brand in Malaysia.
As a Retail Operations Officer, you will collaborate closely with store managers and regional teams to streamline processes, analyze performance data, and provide actionable insights. Your ability to handle multiple tasks, from inventory coordination to administrative support, will be essential. You will also assist in implementing operational strategies that enhance the customer experience and drive sales growth.
Key responsibilities include preparing and analyzing sales reports, managing inventory levels, coordinating with suppliers, and supporting retail marketing initiatives. You will also be involved in training and development programs to ensure our staff are equipped with the necessary tools and knowledge to excel.
To succeed in this role, you should have a strong background in retail operations or administration, excellent organizational skills, and a proactive approach to problem-solving. Proficiency in Microsoft Excel and reporting tools is a must, as you will be dealing with large sets of data regularly. Effective communication skills and the ability to work in a fast-paced environment are also crucial.
Fossil offers a collaborative work environment, opportunities for career growth, and the chance to be part of a globally recognized brand. If you are passionate about retail and ready to take on a new challenge, we encourage you to apply today.
Tanggung Jawab
- Prepare and deliver weekly and monthly sales reports for the Retail Team.
- Monitor and analyze retail performance metrics to identify trends and areas for improvement.
- Coordinate with store managers to ensure operational policies and procedures are followed.
- Manage inventory levels and assist with stock allocation and replenishment.
- Support retail marketing initiatives and promotional activities across stores.
- Provide administrative support to the retail operations department.
- Assist in training and development programs for store staff.
- Collaborate with cross-functional teams to streamline processes and enhance efficiency.
Kualifikasi
- Diploma or Bachelor's degree in Business Administration, Retail Management, or related field.
- Minimum 2 years of experience in retail operations or administration.
- Strong analytical skills with proficiency in Microsoft Excel and reporting tools.
- Excellent organizational and time-management skills.
- Effective verbal and written communication skills in English; proficiency in Malay is an advantage.
- Ability to work in a fast-paced, target-driven environment.
- Detail-oriented with a proactive approach to problem-solving.
- Team player with the ability to collaborate across departments.