Deskripsi Pekerjaan
Join DHL Express as a Retail Outlet Officer and become a vital part of our global logistics network! We are seeking a dynamic and customer-focused professional to manage our retail outlet operations in Medan, Sumatera Utara. In this role, you will be responsible for delivering exceptional customer service, ensuring smooth daily operations, and monitoring store performance metrics.
As a Retail Outlet Officer, you'll serve as the face of DHL Express to our customers, providing expert guidance on our comprehensive range of services. You'll create a welcoming environment that encourages customer loyalty and satisfaction while maintaining operational excellence. This position offers a unique opportunity to develop valuable retail and logistics management skills within one of the world's leading courier companies.
Our ideal candidate is a proactive individual with strong interpersonal skills and a passion for customer service. If you're ready to take on a challenging yet rewarding role in the fast-paced retail industry, we encourage you to apply for this Retail Outlet Officer position with DHL Express.
Tanggung Jawab
- Manage daily retail outlet operations to ensure smooth functioning and exceptional customer service
- Monitor store performance metrics including sales targets, customer satisfaction, and operational efficiency
- Provide expert guidance to customers regarding DHL Express services, pricing, and shipping options
- Train and mentor retail staff on service standards, product knowledge, and operational procedures
- Implement and maintain visual merchandising standards to create an attractive shopping environment
- Handle customer inquiries, complaints, and special requests with professionalism and empathy
- Conduct regular inventory checks and ensure proper stock management
- Prepare and submit performance reports and recommendations for improvement
Kualifikasi
- Minimum Bachelor's degree in Business Administration, Marketing, or related field
- At least 2 years of experience in retail management or customer service role
- Strong interpersonal and communication skills with a customer-first approach
- Proficiency in retail management software and Microsoft Office applications
- Ability to work independently and as part of a team in a fast-paced environment
- Problem-solving skills with the ability to make sound decisions under pressure
- Fluency in Bahasa Indonesia and English is required
- Knowledge of logistics and courier services is highly advantageous