Deskripsi Pekerjaan
Are you a dynamic retail leader with a passion for lifestyle brands and exceptional customer experiences? RPG Commerce is seeking a high-energy Retail Store Manager to lead our CASEBANG store in the prestigious 1 Utama Shopping Centre. In this pivotal role, you will be the brand ambassador, responsible for driving store performance, fostering a high-performing team culture, and ensuring every customer leaves with a smile.
As our store manager, you won't just oversee operations—you will shape the store's identity. We are looking for someone who thrives in a fast-paced retail environment, loves coaching others, and is obsessed with operational excellence. If you are ready to take ownership of a flagship location and grow your career within a rapidly expanding commerce ecosystem, we want to hear from you.
Tanggung Jawab
- Drive store sales performance and hit monthly KPIs through proactive team management and customer engagement strategies.
- Lead, mentor, and inspire a team of retail associates to deliver world-class service standards.
- Oversee daily store operations, including inventory management, stock replenishment, and visual merchandising updates.
- Ensure compliance with company policies, health and safety regulations, and security protocols.
- Manage store scheduling, payroll administration, and recruitment of new staff members.
- Analyze sales reports and customer feedback to provide actionable insights to regional management.
- Maintain high standards of store appearance and brand identity, ensuring 1 Utama outlet reflects the premium nature of CASEBANG.
Kualifikasi
- At least 3-5 years of experience in retail management, preferably in fashion, electronics, or lifestyle consumer goods.
- Proven track record of meeting or exceeding sales targets and operational KPIs.
- Strong leadership skills with the ability to motivate diverse teams and resolve conflicts effectively.
- Excellent communication skills in English and Bahasa Malaysia (Mandarin is a plus for the retail environment).
- Proficient in Point of Sale (POS) systems, inventory management software, and MS Office.
- Flexibility to work shifts, including weekends and public holidays as required by the shopping mall schedule.
- A passion for modern retail trends and a customer-first mindset.