Deskripsi Pekerjaan
Are you a dynamic and results-oriented retail leader ready to take on an exciting challenge in the fast-paced world of streetwear fashion? RPG Commerce, a leading direct-to-consumer (D2C) brand aggregator known for scaling disruptive lifestyle brands, is seeking a passionate and experienced Retail Store Manager to spearhead our Casebang flagship store located in the vibrant IOI City Mall, Putrajaya.
As the Store Manager, you will be the driving force behind our entire retail operation. You will take full ownership of the store's performance, from strategically driving sales and managing the P&L to creating an inspiring environment for both customers and staff. We are looking for a true brand ambassador who embodies the Casebang culture, empowers their team to exceed targets, and ensures every shopper has an unforgettable brand experience. You will manage all aspects of operations, including inventory management, visual merchandising, and delivering exceptional customer service that builds a loyal community.
This role offers a unique opportunity to join a rapidly scaling organization where your contributions directly impact the bottom line. You'll have the autonomy to implement your own retail strategies, develop and mentor top-tier talent, and shape the future of our retail footprint in Malaysia. We value data-driven decision-making, an entrepreneurial mindset, and a relentless drive for results. If you thrive in a high-energy environment and have a proven track record of success in retail management, this is the perfect platform to elevate your career.
Take charge of your professional journey. Join RPG Commerce and lead the Casebang brand to new heights in one of Malaysia's premier shopping destinations. Apply today and become a key pillar of our retail success story!
Tanggung Jawab
- Lead, coach, and motivate the store team to consistently exceed individual and store sales targets and KPIs.
- Oversee all daily store operations, including opening/closing procedures, cash management, and visual merchandising standards.
- Recruit, onboard, and train top-performing talent to build a strong succession pipeline.
- Analyze sales reports, customer feedback, and market trends to identify opportunities for growth and improvement.
- Manage inventory levels effectively to ensure optimal stock availability while minimizing shrinkage and stock loss.
- Ensure exceptional customer service standards are maintained at all touchpoints, resolving complaints or issues promptly.
- Implement marketing campaigns and local area promotions to drive foot traffic and increase brand awareness in the community.
- Maintain a safe, legally compliant, and visually appealing store environment.
Kualifikasi
- Diploma or Degree in Business Administration, Retail Management, Marketing, or a related field.
- Minimum 3-5 years of proven retail management experience in a fashion, lifestyle, or fast-moving consumer goods (FMCG) environment.
- Strong leadership and people management skills with a demonstrable ability to develop, coach, and mentor a diverse team.
- Excellent analytical and problem-solving skills, proficient in using sales data to drive business decisions and optimize performance.
- Experience with retail Point of Sale (POS) systems, inventory management software, and Microsoft Office Suite.
- Outstanding communication, interpersonal, and negotiation skills.
- Highly organized, detail-oriented, and able to thrive in a fast-paced, multi-tasking environment.
- Flexibility to work a flexible retail schedule, including evenings, weekends, and public holidays.