Deskripsi Pekerjaan
Are you a passionate retail professional looking to elevate your career? Cizen Group is seeking a dynamic and results-oriented Retail Supervisor to join our team in Penang. We pride ourselves on creating an environment that fosters professional growth and delivers exceptional customer service experiences.
In this pivotal role, you will be the heartbeat of our retail operations. You will be responsible for driving store performance, leading a high-performing team, and ensuring that every customer interaction aligns with our high standards of excellence. If you are a natural leader with a drive for success and a commitment to helping others reach their potential, we want to hear from you.
At Cizen Group, we believe in investing in our people. We offer not just a job, but a career path filled with opportunities to exceed your personal and professional milestones. Join us in shaping the future of retail and making a tangible impact on our business growth.
Tanggung Jawab
- Oversee daily store operations to ensure efficiency and high standards of visual merchandising.
- Lead, motivate, and mentor retail staff to achieve and exceed individual and team sales targets.
- Provide exceptional customer service, resolving inquiries and concerns with professionalism and empathy.
- Monitor inventory levels, manage stock replenishment, and conduct regular audits.
- Implement company policies and operational procedures to maintain brand consistency.
- Prepare sales reports and analyze performance metrics to identify growth opportunities.
- Collaborate with the management team to execute marketing campaigns and promotional activities.
Kualifikasi
- Minimum 2 years of experience in retail management or a supervisory role.
- Strong leadership skills with the ability to manage and inspire a diverse team.
- Excellent communication and interpersonal skills in English and Malay (additional languages are a plus).
- Proven track record of meeting or exceeding sales targets in a competitive environment.
- Proficiency in retail management software and basic computer applications.
- Strong problem-solving abilities and a proactive approach to operational challenges.
- Willingness to work flexible hours, including weekends and public holidays as required.
- Strong sense of integrity and a commitment to maintaining high standards of service excellence.