Deskripsi Pekerjaan
Are you a passionate retail leader looking to take the next step in your career with an industry giant? Guardian Health & Beauty is seeking a dedicated and energetic Retail Supervisor to join our team at the Sri Manja Square outlet in Petaling Jaya. As the face of Guardian, you will be instrumental in delivering the high standard of care and service that our customers have come to expect for decades.
In this role, you will do more than just manage a floor; you will inspire a team, optimize store performance, and ensure that every customer leaves our store with the right health and beauty solutions. We offer a vibrant work environment where your leadership skills are valued and your professional growth is supported through continuous training and development programs.
The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment. You will work closely with the Store Manager to implement retail strategies, manage inventory efficiently, and maintain a shopping environment that is both welcoming and professional. Join us in our mission to help our customers lead healthier and more beautiful lives every day.
Tanggung Jawab
- Supervise daily store operations, including opening/closing procedures and ensuring the store is mission-ready at all times.
- Lead, mentor, and motivate retail assistants to achieve individual and store-wide sales targets and KPIs.
- Provide exceptional customer service and handle customer inquiries or complaints with professionalism and efficiency.
- Oversee inventory management, including stock receiving, periodic stock takes, and minimizing shrinkage.
- Ensure visual merchandising standards are consistently met to drive promotions and brand visibility.
- Coordinate staff scheduling and duty rosters to ensure adequate floor coverage during peak periods.
- Monitor and enforce compliance with company policies, safety regulations, and health protocols.
- Assist in administrative tasks such as daily sales reporting and cash reconciliation.
Kualifikasi
- Candidate must possess at least an SPM, STPM, or Diploma in Retail Management, Business Studies, or a related field.
- Minimum of 2 years of experience in the retail industry, with at least 1 year in a supervisory or senior role.
- Strong leadership qualities with the ability to manage and influence a diverse team.
- Excellent communication skills in Bahasa Malaysia and English; additional languages are an advantage.
- Must be willing to work on a shift basis, including weekends and public holidays.
- Basic proficiency in Microsoft Office and experience with Point-of-Sale (POS) systems.
- A proactive attitude with a strong sense of responsibility and integrity.
- Passion for the health, beauty, and wellness industry.