Deskripsi Pekerjaan
Join Adecco's dynamic retail team as a specialized Retail Training Manager for the Watch and Jewelry division. This pivotal role combines strategic training development with hands-on coaching to elevate retail teams' expertise in luxury products and customer experience. You'll conduct comprehensive training needs analyses, design engaging programs focused on product knowledge and sales excellence, and directly coach staff to achieve performance targets. Collaborate with stakeholders to align training initiatives with business goals while driving service culture and operational efficiency. Ideal for candidates passionate about luxury retail and talent development, this opportunity offers competitive compensation with performance-based incentives.
Tanggung Jawab
- Conduct training needs analysis to identify skill gaps and development opportunities
- Design and implement specialized training programs for watch and jewelry retail staff
- Deliver engaging coaching sessions focused on product knowledge and sales techniques
- Collaborate with store managers to align training with business objectives
- Monitor and evaluate training effectiveness through KPI tracking
- Drive service excellence initiatives across retail teams
- Develop training materials and performance assessment tools
Kualifikasi
- Bachelor's degree in Business, Retail Management, or related field
- Minimum 5 years retail training experience with luxury goods focus
- Proven expertise in coaching and performance development
- Strong stakeholder collaboration and communication skills
- Knowledge of watch and jewelry industry products and trends
- Certification in training methodologies (e.g., ATD) preferred
- Experience with learning management systems (LMS)
- Ability to analyze metrics and implement improvements