Deskripsi Pekerjaan
Are you detail-oriented and looking to play a crucial role in supply chain efficiency? Toko Progo is seeking a dedicated Return Specialist to join our operational team in Yogyakarta. In this role, you will be responsible for managing the end-to-end return process, ensuring that goods returned by customers or suppliers are processed accurately, inspected for quality, and managed according to company standards. This position is vital for maintaining inventory integrity and fostering strong relationships with our vendors.
Tanggung Jawab
- Conduct thorough inspections of returned merchandise to determine eligibility for resale, restocking, repair, or credit issuance.
- Process return documentation and update the inventory management system in real-time to reflect stock movements.
- Coordinate with suppliers to arrange logistics for defective or unwanted stock being sent back to vendors.
- Maintain a clean, organized, and safe returns warehouse area to ensure efficient workflow and compliance with safety regulations.
- Analyze return data and trends in collaboration with the sales team to identify potential issues in product quality or sales processes.
- Ensure all returned items are properly labeled, categorized, and packaged for transport to suppliers.
- Assist in periodic inventory audits specifically focusing on returns and damaged goods.
Kualifikasi
- High school diploma or equivalent; Associate degree in Logistics, Retail Management, or Business Administration is a plus.
- Previous experience in warehouse operations, retail logistics, or a similar role is highly preferred.
- Strong attention to detail and high level of accuracy when handling merchandise.
- Basic computer proficiency, including MS Excel and inventory management software.
- Ability to stand, walk, and lift heavy objects (up to 20kg) for extended periods in a warehouse environment.
- Excellent communication skills to effectively negotiate and communicate with suppliers.
- Fluency in English and Bahasa Indonesia is an advantage.