Deskripsi Pekerjaan
Join PT Berkat Indo-Opple Gemilang as a key player in our returns management team! We're seeking a detail-oriented Returns Administrator to own and optimize our end-to-end return processes. You'll collaborate closely with warehouse operations to ensure seamless handling of customer returns, inspect returned goods for quality compliance, and maintain accurate inventory records. This role is perfect for a proactive problem-solver who thrives in fast-paced environments and values customer satisfaction. You'll be instrumental in reducing processing times, minimizing losses, and enhancing our reverse logistics efficiency. If you're passionate about operational excellence and want to contribute to a dynamic retail organization, we encourage you to apply!
Tanggung Jawab
- Manage end-to-end return process from initiation to resolution
- Coordinate with warehouse teams for efficient return processing
- Inspect returned items for damage/defects and disposition decisions
- Maintain accurate inventory records in ERP systems
- Communicate return status to customers and stakeholders
- Analyze return trends and propose process improvements
- Ensure compliance with company return policies
- Prepare weekly/monthly return processing reports
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years in returns, logistics, or administrative role
- Proficiency in inventory management software (e.g., SAP, Oracle)
- Strong organizational and time-management skills
- Excellent verbal/written communication in Indonesian and English
- Ability to work independently and collaboratively in teams
- Attention to detail with problem-solving aptitude
- Basic knowledge of retail return regulations