Deskripsi Pekerjaan
M-Link System (M) Sdn Bhd is a premier technology solutions provider specializing in systems integration, networking, and enterprise IT infrastructure. We are dedicated to delivering cutting-edge solutions that drive business success for our valued clients across Malaysia.
We are currently looking for a dedicated and energetic Sales Admin to join our headquarters team based in Penang Island, Penang. This role is crucial to the success of our sales department. You will be the organizational backbone that ensures our sales processes run smoothly and efficiently.
In this fast-paced role, you will be responsible for maintaining strong, long-lasting customer relationships by delivering exceptional service and support. A key part of your daily routine will involve making proactive sales calls to promote our latest products, services, and promotional offers to existing and potential clients. You will manage customer inquiries, prepare accurate quotations and sales documentation, and coordinate closely with the technical and logistics teams to ensure timely delivery and customer satisfaction.
As a key member of the team, you will directly contribute to the company's growth by ensuring our clients receive the best possible experience. Your ability to juggle administrative duties while actively engaging with customers will set you apart. This is an excellent opportunity for someone who is organized, driven, and enjoys a dynamic work environment to develop their career in sales and administration within a supportive and innovative company.
If you are ready to contribute to a high-performing team and grow with M-Link System in Penang Island, we want to hear from you!
Tanggung Jawab
- Maintain and nurture strong relationships with existing and potential clients to ensure high levels of customer loyalty and retention.
- Deliver exceptional customer service by addressing inquiries, resolving issues, and providing timely follow-ups.
- Conduct daily sales calls to promote M-Link System's products, solutions, and special offers.
- Prepare accurate sales quotations, invoices, purchase orders, and other relevant documentation.
- Coordinate with the internal sales, technical, and logistics teams to ensure accurate order fulfillment and delivery.
- Manage and update the Customer Relationship Management (CRM) system with sales activities, leads, and customer data.
- Compile and prepare weekly sales reports, performance metrics, and presentations for the sales manager.
- Support the sales team with administrative tasks such as scheduling meetings, managing correspondence, and organizing sales materials.
Kualifikasi
- Diploma or Degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 1-2 years of experience in a Sales Admin, Sales Support, or similar customer-facing role.
- Excellent verbal and written communication skills in English and Bahasa Malaysia (additional languages are a plus).
- Proven ability to deliver high levels of customer service and maintain professional relationships.
- Proficient in MS Office Suite (Excel, Word, Outlook, PowerPoint) and experience with CRM software is an advantage.
- Strong organizational skills with the ability to multitask, prioritize, and manage time effectively.
- Detail-oriented with a high degree of accuracy in data entry and documentation.
- Fresh graduates with a strong willingness to learn and a proactive attitude are encouraged to apply.