Deskripsi Pekerjaan
Are you ready to accelerate your professional journey with a global leader in innovation? Accenture is looking for a dynamic and results-driven Sales Customer Service Representative & Analyst to join our expanding team in Quezon City. In this pivotal role, you will act as the bridge between our clients and our solutions, ensuring every interaction is not only resolved but delivers exceptional value.
We are seeking motivated individuals who are analytical thinkers, excellent communicators, and passionate about client success. As an Analyst within our support organization, you will do more than just answer inquiries—you will identify trends, suggest process improvements, and contribute to the overall operational excellence of our accounts. If you thrive in a fast-paced environment and are eager to work with world-class technology and diverse teams, this is the career-defining opportunity you have been waiting for.
Tanggung Jawab
- Provide high-quality, professional support to customers across various communication channels.
- Analyze customer feedback and interaction data to provide actionable insights for process improvement.
- Actively promote and explain service solutions to meet client needs and achieve sales-oriented targets.
- Maintain accurate records of customer interactions within the CRM and reporting databases.
- Collaborate with cross-functional teams to resolve complex issues efficiently and improve overall service quality.
- Meet and exceed performance KPIs related to customer satisfaction, resolution time, and analytical accuracy.
- Support operational initiatives and ad-hoc projects as assigned by leadership.
Kualifikasi
- Bachelor’s Degree in any field (Business, Marketing, or IT-related courses are a plus).
- Strong analytical skills with the ability to interpret data and draw logical conclusions.
- Excellent verbal and written English communication skills.
- Demonstrated experience in customer service or a sales-driven environment preferred.
- Proficiency in MS Office Suite, particularly Excel, for data tracking and reporting.
- Ability to work in a shifting schedule including weekends and holidays.
- A proactive mindset with a strong desire to learn and adapt to new technologies.