Deskripsi Pekerjaan
Are you a detail-oriented professional looking to make an impact in a fast-paced business environment? WPS Business Solutions Philippines Inc is seeking a highly motivated Sales & Customer Support Coordinator to join our growing team in Pasay City.
In this pivotal role, you will act as the heartbeat of our customer account management operations. You will be responsible for bridging the gap between our sales initiatives and client satisfaction by maintaining our CRM database, ensuring seamless communication, and facilitating internal coordination across departments. We are looking for someone who excels at multitasking, possesses excellent communication skills, and is dedicated to driving administrative excellence.
If you are a proactive problem-solver who thrives in a collaborative office setting, we invite you to help us deliver world-class service to our clients.
Tanggung Jawab
- Manage and maintain accurate customer data within the CRM system to ensure seamless operational workflows.
- Act as the primary point of contact for client inquiries, resolving concerns promptly and professionally.
- Coordinate with internal sales and support teams to streamline order processing and account updates.
- Draft, send, and manage professional correspondence with clients to foster long-term business relationships.
- Generate regular reports on customer account status and sales coordination activities for management review.
- Assist in the preparation of sales documentation and follow-up on outstanding account actions.
- Identify and implement process improvements to enhance the efficiency of administrative and support tasks.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Proven experience in customer support, sales administration, or office management roles.
- Strong proficiency in CRM software (e.g., Salesforce, HubSpot, or Zoho) and Microsoft Office Suite.
- Exceptional verbal and written communication skills in English.
- Strong organizational skills with a keen eye for detail and the ability to meet strict deadlines.
- Demonstrated ability to work collaboratively in a fast-paced, multi-cultural environment.
- Strong problem-solving skills and a customer-centric mindset.