Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for sales enablement and customer success? Vertiv, a global leader in critical digital infrastructure, is looking for a Sales Operations & Support Coordinator II to join our high-performing team in Mandaluyong City.
In this role, you will be the backbone of our inside sales functions, ensuring that our operations run seamlessly while fostering strong relationships with our valued customers. You will act as a key liaison between internal departments, managing complex workflows, and providing the support necessary to drive revenue growth. If you thrive in a fast-paced environment and take pride in operational excellence, we invite you to grow your career with us.
Tanggung Jawab
- Manage end-to-end inside sales support processes, including order tracking, documentation, and coordination with logistics teams.
- Serve as the primary point of contact for customer inquiries, ensuring timely resolution and high satisfaction scores.
- Collaborate with the global sales team to manage pipeline data and provide administrative support for regional business cycles.
- Analyze sales metrics and prepare reports to assist management in identifying growth opportunities and operational bottlenecks.
- Oversee CRM data accuracy and compliance with internal sales policies and standard operating procedures.
- Assist in the preparation of sales proposals, contracts, and tender documents in alignment with company standards.
- Maintain effective communication across cross-functional teams, including Finance, Supply Chain, and Engineering.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 3-5 years of experience in Sales Operations, Administrative Support, or Inside Sales coordination.
- Proficiency in CRM software (e.g., Salesforce, SAP, or similar platforms) is highly preferred.
- Strong analytical skills with the ability to interpret data and translate it into actionable insights.
- Excellent verbal and written communication skills in English, suitable for professional client interaction.
- Demonstrated ability to multitask in a fast-paced, global organization while maintaining high attention to detail.
- Advanced knowledge of Microsoft Office Suite, particularly Excel and PowerPoint.