Deskripsi Pekerjaan
Vertiv, a global leader in designing, building, and servicing critical infrastructure that enables vital applications for data centers, communication networks, and commercial/industrial environments, is seeking a highly skilled and motivated Sales Operations and Support Coordinator II to join our expanding team in Mandaluyong City, Metro Manila. This is a career-defining opportunity to be part of a high-performance global organization recognized for innovation, reliability, and sustainability in the digital infrastructure industry.
As an intermediate-level individual contributor, you will act as the operational backbone of our services sales division. In this pivotal role, you will own the end-to-end order management lifecycle, from quote generation to invoice processing. Your meticulous attention to detail will ensure data integrity across Salesforce and SAP systems, directly impacting revenue recognition and customer satisfaction. You will serve as a trusted liaison between internal sales teams, external channel partners, and key departments such as Finance, Legal, and Supply Chain to resolve complex issues and streamline workflows.
Responsibilities extend to preparing accurate sales forecasts, tracking service delivery milestones, and conducting root cause analysis on operational discrepancies to drive continuous improvement. The ideal candidate is a proactive problem-solver who can thrive in a fast-paced environment, managing multiple priorities with precision. You will generate insightful reports that inform strategic decisions and support the sales leadership team in achieving ambitious targets. At Vertiv, we cultivate a culture of excellence, providing our employees with global exposure, robust training, and clear career pathways. If you are a passionate operations professional looking to elevate your career within a company that powers the world's most critical technologies, we want to hear from you.
Tanggung Jawab
- Manage the complete end-to-end sales order lifecycle for the Services division, ensuring accuracy in pricing, terms, and system data input.
- Collaborate closely with sales representatives, channel partners, and internal departments (Finance, Legal, Supply Chain) to resolve order discrepancies and ensure timely fulfillment.
- Prepare and distribute accurate weekly and monthly sales reports, forecasts, and dashboards to track performance against key business metrics.
- Maintain and optimize CRM (Salesforce) data integrity, including account hierarchies, opportunity pipeline management, and activity tracking.
- Administer service contracts and agreements, ensuring compliance with corporate policies, legal standards, and SOX requirements.
- Identify operational bottlenecks and inefficiencies, proposing and implementing process improvements to enhance the speed and quality of sales operations.
- Provide high-level administrative support to the sales leadership team, including presentation preparation, meeting coordination, and expense report management.
Kualifikasi
- Bachelor's Degree in Business Administration, Marketing, Finance, or a related field.
- Minimum of 2-3 years of proven experience in sales operations, sales coordination, or a similar administrative role within a fast-paced corporate environment.
- Strong working knowledge of CRM systems (Salesforce preferred) and ERP systems (SAP or Oracle).
- Intermediate to advanced proficiency in Microsoft Office Suite, particularly Excel (PivotTables, VLOOKUPs, formulas) and PowerPoint.
- Excellent verbal and written communication skills, with the ability to interact professionally with all levels of the organization.
- Exceptional organizational and time-management skills, with a demonstrated ability to manage multiple tasks and prioritize effectively under tight deadlines.
- High level of accuracy and attention to detail, with a commitment to data integrity and process compliance.
- A proactive, problem-solving mindset with the ability to work independently and as part of a collaborative team driven by results.