Deskripsi Pekerjaan
Are you a dynamic leader with a passion for luxury and a proven track record in high-end retail? Le Feu Diamonds is looking for a dedicated Sales Supervisor to join our prestigious team in Tanah Abang, Jakarta. As a cornerstone of our retail operations, you will play a pivotal role in maintaining the elegance and excellence associated with the Le Feu brand while driving our sales team to reach new heights of success.
In this role, you aren't just managing a floor; you are curating an experience. You will lead, inspire, and drive success by fostering a high-performance culture among our sales associates. Your expertise in diamond jewelry and customer psychology will be essential in closing high-ticket sales and building long-term loyalty with our exclusive clientele. We offer a sophisticated work environment where your leadership skills can truly shine and your contributions are rewarded with a competitive salary and growth opportunities.
If you have a keen eye for detail, a strategic mindset for retail operations, and a charismatic leadership style, we invite you to bring your sparkle to Le Feu Diamonds. Join us and help our customers celebrate their most precious moments with the brilliance they deserve.
Tanggung Jawab
- Oversee and coordinate daily sales floor operations to ensure seamless customer service and boutique standards.
- Mentor, coach, and motivate the sales team to consistently achieve and exceed monthly and quarterly sales targets.
- Manage high-value customer relationships and handle complex sales inquiries with professionalism and discretion.
- Monitor inventory levels, ensure accurate stock counts, and oversee the visual merchandising of luxury diamond collections.
- Analyze sales data and performance metrics to provide actionable reports and strategic recommendations to senior management.
- Implement and maintain standard operating procedures (SOPs) for transaction handling and boutique security.
- Conduct regular product knowledge training sessions to ensure the team is well-versed in diamond grading and jewelry craftsmanship.
- Address and resolve customer complaints or issues promptly to maintain the brand's reputation for excellence.
Kualifikasi
- Minimum of 3 years of experience in a supervisory or senior sales role, preferably within the luxury retail or jewelry industry.
- Proven ability to lead a team and drive performance in a high-pressure, target-oriented environment.
- Excellent communication and interpersonal skills with a strong command of both Bahasa Indonesia and English.
- Deep understanding of luxury consumer behavior and high-end sales techniques.
- Strong organizational skills with attention to detail in inventory management and administrative reporting.
- Professional appearance and demeanor suitable for a high-end luxury brand.
- Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
- Flexibility to work retail hours, including weekends and public holidays, in the Tanah Abang area.