Deskripsi Pekerjaan
Join Geb Fashion Sdn Bhd as a Sales Supervisor or Assistant Supervisor and lead our dynamic retail team to excellence! This pivotal role combines leadership, sales expertise, and customer service mastery in Malaysia's vibrant fashion industry. You'll drive performance by developing talent, implementing strategic sales initiatives, and ensuring exceptional customer experiences. As a key member of our retail leadership team, you'll resolve conflicts, optimize sales processes, and contribute to our growth in Kuala Lumpur's competitive market. Geb Fashion offers a collaborative environment where your leadership skills directly impact business success while nurturing emerging talent. If you're passionate about fashion retail and motivated to achieve ambitious targets, this role offers a platform to advance your career in a dynamic company culture.
Tanggung Jawab
- Lead, mentor, and motivate sales teams to achieve monthly/quarterly sales targets
- Implement and enforce exceptional customer service standards across all touchpoints
- Resolve customer escalations and team conflicts with diplomatic solutions
- Conduct performance reviews, training sessions, and skill development programs
- Monitor sales metrics, inventory levels, and store operations
- Develop actionable sales strategies to increase market share and customer loyalty
- Collaborate with merchandising team on product promotions and visual displays
Kualifikasi
- Minimum 3 years retail experience with 1+ years in supervisory role
- Proven track record of meeting/exceeding sales targets
- Strong conflict resolution and interpersonal skills
- Proficiency in sales management software and POS systems
- Deep knowledge of fashion retail trends and customer psychology
- Excellent communication, leadership, and coaching abilities
- Ability to work flexible hours including weekends and holidays
- Relevant diploma/certificate in business or retail management preferred