Deskripsi Pekerjaan
Empower Your Career at Schneider Electric
Schneider Electric is a global leader in the digital transformation of energy management and automation. Our purpose is to Bridge Progress and Sustainability for everyone, everywhere. We are on a mission to be the most inclusive and innovative company in the world, and we are looking for a dedicated and driven Sales Support Administrator to join our thriving team in Petaling Jaya, Selangor.
In this pivotal role, you will act as the vital link between our customers and our internal sales operations. As the primary point of contact, you will address customer inquiries related to product availability, pricing, inventory levels, and order processing with efficiency and professionalism. Your keen attention to detail will ensure a seamless customer experience, directly contributing to our strong market reputation and continued business growth.
As a Sales Support Administrator at Schneider Electric, you will have the opportunity to build lasting relationships with clients and internal teams across the region. You will utilize our advanced systems to manage workflow, solve complex issues, and identify areas for process improvement. Your daily responsibilities will include managing customer accounts, processing sales orders within our ERP system, generating accurate quotations, coordinating shipping schedules with the supply chain team, and creating strategic sales reports for management.
Why Schneider Electric?
- Global Impact: Be part of a company leading the energy transition and driving sustainability worldwide.
- Career Growth: We invest heavily in your development through comprehensive training, mentorship, and clear career progression pathways.
- Inclusive Culture: We are committed to fostering an environment where every employee feels valued, respected, and empowered to bring their whole selves to work.
- Competitive Rewards: We offer an attractive compensation package, performance bonuses, and a comprehensive benefits program.
If you are a proactive, service-oriented professional with a passion for operational excellence and technology, we warmly invite you to apply. Join us in shaping the future of energy and sustainability. Take the next step in your career and apply for the Sales Support Administrator position at Schneider Electric today!
Tanggung Jawab
- Serve as the primary point of contact for customers, addressing inquiries on product specifications, stock availability, pricing, and order status with professionalism and accuracy.
- Process customer orders and sales quotations efficiently within the SAP system, ensuring strict compliance with company policies and pricing guidelines.
- Monitor inventory levels and collaborate closely with the logistics and supply chain teams to ensure timely and accurate delivery to customers, proactively managing any potential delays or issues.
- Resolve customer complaints and order discrepancies by conducting thorough investigations and coordinating with relevant internal departments to deliver prompt and effective solutions.
- Maintain and update the CRM system with accurate customer details, sales activities, and interaction histories to support the sales team's strategic goals and reporting.
- Generate regular sales reports, analyze data trends, and provide actionable insights to the sales management team to optimize performance and identify growth opportunities.
- Coordinate with finance, marketing, and supply chain departments to streamline workflows and enhance the overall end-to-end customer experience.
Kualifikasi
- Diploma or Bachelor's Degree in Business Administration, Management, Logistics, Supply Chain, or a related field.
- Minimum of 1-2 years of experience in a sales support, customer service, or administrative role within a corporate or MNC environment.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); advanced Excel skills (pivot tables, VLOOKUP) are highly preferred.
- Experience with SAP or other Enterprise Resource Planning (ERP) systems is a strong advantage.
- Excellent verbal and written communication skills in English; proficiency in Bahasa Malaysia and/or Mandarin is a plus.
- Strong organizational and time-management skills with the ability to prioritize tasks and work effectively in a fast-paced, dynamic environment.
- A customer-centric mindset with a proactive approach to problem-solving, continuous learning, and process improvement.