Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for logistics and client relations? Quickflo Forwarders, Incorporated is seeking a dedicated Sales Support Customer Service Representative to join our growing team in Paranaque City. In this role, you will be the backbone of our sales operations, ensuring that our logistics services are delivered with efficiency and excellence.
You will act as the primary point of contact for our valued clients, managing inquiries, coordinating shipping documentation, and supporting our sales team in hitting their targets. If you thrive in a fast-paced environment and take pride in providing world-class customer service, we want to hear from you. We offer a stable career path within the thriving logistics industry, professional development opportunities, and a supportive team culture.
Tanggung Jawab
- Serve as the primary liaison between the sales team and clients, providing prompt and accurate responses to logistics inquiries.
- Prepare, process, and track shipping documentation, invoices, and sales orders to ensure timely dispatch.
- Maintain updated client records and activity logs in the company CRM system.
- Coordinate with internal operations and warehouse teams to resolve customer issues and delivery concerns.
- Assist in the preparation of sales quotations, presentations, and service proposals for prospective clients.
- Monitor shipment status and proactively communicate updates to clients regarding delays or arrival changes.
- Perform administrative tasks to support the sales department's overall productivity and workflow efficiency.
Kualifikasi
- Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field is preferred.
- Minimum 1-2 years of experience in customer service, sales support, or administrative roles, ideally within the logistics or freight forwarding industry.
- Excellent verbal and written communication skills in English and Filipino.
- Strong organizational skills with the ability to multitask in a high-pressure environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and basic CRM software.
- Strong problem-solving mindset and a commitment to customer satisfaction.
- Must be based in or willing to commute to Paranaque City.