Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for engineering services? SGS, a global leader in inspection, verification, testing, and certification, is looking for a proactive Sales Support Executive to join our team in Teluk Panglima Garang.
In this role, you will act as the vital bridge between our engineering technical sales team and our growing client base in China. You will play a crucial role in ensuring seamless service delivery, managing complex enquiry flows, and maintaining the high standards that SGS is known for worldwide. If you are bilingual in Mandarin and English and thrive in a fast-paced industrial environment, we want to hear from you.
You will be responsible for preparing accurate quotations, coordinating service schedules, and ensuring that our technical teams have everything they need to meet client expectations. Join us and advance your career with a world-class organization dedicated to sustainability, quality, and integrity.
Tanggung Jawab
- Provide comprehensive administrative support to the technical sales department to drive operational efficiency.
- Act as the primary point of contact for China-based clients, ensuring clear and professional communication.
- Prepare, process, and track technical service quotations and proposals with high precision.
- Coordinate with internal engineering teams to ensure timely service delivery and project completion.
- Maintain accurate client databases and sales records using CRM software.
- Handle client enquiries regarding technical services, providing prompt and accurate information.
- Support the preparation of sales reports and performance tracking for management.
- Assist in the onboarding and documentation processes for new service contracts.
Kualifikasi
- Diploma or Degree in Engineering, Business Administration, or a related field.
- Proven experience in sales support, customer service, or administrative roles within an engineering or industrial sector.
- Strong command of Mandarin and English (written and spoken) to effectively manage China-based clients.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Excellent organizational and time-management skills with a sharp eye for detail.
- Knowledge of technical service workflows or certification processes is a significant advantage.
- Strong interpersonal skills and a collaborative team-player mindset.