Deskripsi Pekerjaan
Join FNT Clothing Corp.'s dynamic e-commerce team as a Sales Support Specialist! In this pivotal role, you'll be the frontline ambassador for our brand across major platforms including Shopee, Lazada, TikTok Shop, and Facebook. You'll provide exceptional customer service through real-time chat interactions, resolve inquiries efficiently, and proactively drive additional sales by identifying upsell opportunities. This position is crucial for enhancing customer loyalty, reducing cart abandonment rates, and supporting our growing digital marketplace presence. As a key player in our e-commerce operations, you'll collaborate with cross-functional teams to optimize customer journeys and contribute to our sales growth objectives. If you thrive in fast-paced digital environments and are passionate about delivering outstanding customer experiences, this role offers an exciting opportunity to develop your skills in online retail support.
Tanggung Jawab
- Provide real-time customer support via chat on Shopee, Lazada, TikTok Shop, and Facebook platforms
- Resolve product inquiries, order status issues, and post-purchase concerns promptly
- Identify and capitalize on upsell/cross-sell opportunities during customer interactions
- Collaborate with sales and logistics teams to ensure seamless order fulfillment
- Document customer interactions and feedback to improve service quality
- Monitor chat metrics and contribute to optimizing response times
- Assist with product launches and promotional campaigns on digital platforms
- Maintain up-to-date knowledge of product catalog and promotions
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 1 year customer service or sales support experience
- Proficiency in English communication (written and verbal)
- Familiarity with e-commerce platforms (Shopee, Lazada, etc.)
- Excellent problem-solving and conflict resolution skills
- Ability to multitask in fast-paced digital environments
- Strong typing proficiency with average 30+ WPM
- Basic knowledge of CRM systems and chat tools