Deskripsi Pekerjaan
Join Harrisma's dynamic IT team as an SAP Business One (B1) Support Specialist! In this critical role, you'll become the go-to expert for resolving SAP application system challenges and delivering exceptional customer experiences. You'll monitor, troubleshoot, and resolve technical issues within strict SLA parameters through web-based platforms and direct client interactions. This position offers the opportunity to work with cutting-edge enterprise software while honing your problem-solving skills in a fast-paced environment. If you're passionate about technology and committed to maintaining high standards of system reliability, we invite you to apply and grow your career with us.
Tanggung Jawab
- Provide first and second-level support for SAP Business One application issues
- Monitor and troubleshoot system problems within defined SLA timelines
- Collaborate with cross-functional teams to resolve complex technical issues
- Document support cases, resolutions, and knowledge base articles
- Train end-users on SAP functionality and best practices
- Perform system health checks and preventive maintenance tasks
- Escalate critical issues to senior technical staff when necessary
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of SAP Business One support or implementation experience
- Strong understanding of SAP B1 modules, processes, and integration points
- Proficiency in SQL and database troubleshooting techniques
- Experience with ITIL-based incident management workflows
- Excellent communication skills in Bahasa Indonesia and English
- Certification in SAP Business One (SAP Certified Application Associate) preferred