Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for organization and operational excellence? TGT Global is looking for a proactive Scheduler to join our dynamic team in Eastwood. In this role, you will be the backbone of our daily operations, ensuring that technician schedules are optimized, client requests are met promptly, and communication flows seamlessly across departments.
We take pride in fostering a supportive and high-energy work environment. As part of our commitment to your well-being, we offer Day 1 HMO coverage and provide free, delicious daily lunches so you can focus on what you do best. If you thrive in a fast-paced setting and enjoy solving complex scheduling puzzles, we want to hear from you!
Tanggung Jawab
- Manage and optimize daily technician schedules to ensure maximum efficiency and on-time service delivery.
- Serve as the primary point of contact for field technicians and internal stakeholders regarding scheduling changes.
- Coordinate with clients to schedule, reschedule, or confirm service appointments with a high level of professionalism.
- Monitor operational workflows and address real-time conflicts or urgent dispatch requests immediately.
- Maintain accurate logs of all scheduling activities and updates within our internal database.
- Collaborate with the operations team to identify trends and improve overall service turnaround times.
- Provide comprehensive support to ensure all service level agreements (SLAs) are consistently met or exceeded.
Kualifikasi
- Proven experience as a Scheduler, Dispatcher, or in a highly administrative role requiring logistical coordination.
- Excellent communication and interpersonal skills, capable of managing high-volume incoming requests.
- Strong problem-solving abilities and the capacity to remain calm under pressure in a fast-paced environment.
- Proficiency in CRM software, Google Workspace, or other scheduling/project management tools.
- High level of reliability and time management skills with a keen eye for detail.
- Ability to thrive in a team-oriented culture and adapt to changing business needs.
- Minimum of 1-2 years of relevant experience in a BPO or office-based support environment preferred.