Deskripsi Pekerjaan
Join EXL Services as a Scheduler at our Mall of Asia location and become a key driver of operational excellence. In this critical role, you'll design and implement dynamic scheduling systems that optimize resource allocation while ensuring exceptional customer service delivery. You'll collaborate with cross-functional teams to align schedules with business objectives, analyze operational data to identify efficiency opportunities, and maintain real-time schedule adjustments to meet evolving demands. This position requires meticulous attention to detail, proactive problem-solving skills, and a commitment to continuous improvement in service delivery.
As a Scheduler, you'll serve as the central hub for coordinating complex workflows, communicating schedule changes to stakeholders, and maintaining accurate documentation of all scheduling activities. Your work will directly impact customer satisfaction metrics and operational productivity. If you thrive in fast-paced environments and possess strong organizational acumen, this opportunity offers a platform to grow your career within a global leader in business process management.
Tanggung Jawab
- Generate and maintain optimized schedules to meet business requirements and service level agreements
- Coordinate resource allocation across departments to ensure seamless operational coverage
- Analyze scheduling data to identify trends, bottlenecks, and improvement opportunities
- Communicate schedule updates, changes, and conflicts to relevant stakeholders
- Monitor schedule adherence and implement real-time adjustments for operational continuity
- Document all scheduling activities and maintain accurate records for compliance
- Collaborate with team members to resolve scheduling conflicts and enhance efficiency
Kualifikasi
- High school diploma or equivalent; bachelor's degree in Business Administration preferred
- Minimum 1-2 years of experience in scheduling, coordination, or administrative support
- Proficiency in scheduling software and Microsoft Office Suite (Excel essential)
- Strong organizational skills with attention to detail and accuracy
- Excellent communication and interpersonal abilities
- Ability to work independently and manage multiple priorities simultaneously
- Knowledge of customer service principles and operational best practices