Deskripsi Pekerjaan
Satellite Office is a premier partner for global brands seeking to build high-performing offshore teams based in the Philippines. We are currently looking for a detail-oriented and proactive Scheduling & Operations Coordinator to join our dynamic team. In this pivotal role, you will be the backbone of our daily operations, ensuring that our teams are optimally scheduled to meet client demands while maintaining a high standard of service excellence.
As a Scheduling & Operations Coordinator, you will work closely with management to streamline workflow processes, manage staff rosters, and resolve operational challenges efficiently. If you thrive in a fast-paced environment and have a passion for organization and process improvement, we invite you to help us drive the success of our offshore partnerships.
Why Join Us?
We offer a collaborative culture where your contributions directly impact the efficiency of our global clients. You will gain valuable experience in international business operations and work alongside industry experts in a supportive environment.
Tanggung Jawab
- Develop, maintain, and update complex staff schedules and shift rosters to ensure 100% coverage.
- Monitor real-time attendance, track time-off requests, and manage leave balances for the operations team.
- Collaborate with department heads and team leads to forecast staffing needs based on projected workload and client requirements.
- Liaise with vendors or external partners when necessary to coordinate resources and logistics.
- Streamline operational procedures and workflows to enhance overall team productivity and efficiency.
- Assist in the onboarding and training scheduling for new hires to ensure seamless integration.
- Maintain accurate and up-to-date records in HRIS systems and prepare daily/weekly operational reports.
- Handle day-to-day logistical challenges and provide solutions to minimize operational downtime.
Kualifikasi
- Bachelor's Degree in Business Administration, Human Resources, or a related field is preferred.
- 1-3 years of proven experience in scheduling, operations coordination, or administrative support.
- Exceptional organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced setting.
- Proficient in Microsoft Office Suite, with advanced skills in Microsoft Excel (pivot tables, vlookups) highly desirable.
- Strong verbal and written communication skills in English.
- Ability to work independently and proactively solve problems with minimal supervision.
- Familiarity with HRIS (Human Resource Information Systems) or scheduling software is a plus.