Deskripsi Pekerjaan
Are you a natural-born leader with a passion for retail excellence? Robinsons Handyman is seeking a dynamic and results-driven Selling Supervisor to join our team in Naga City. In this pivotal role, you will be the heartbeat of our offline sales operations, ensuring that our customers receive world-class service while empowering our sales associates to hit and exceed their targets.
As a Selling Supervisor, you will be responsible for maintaining our high standards of product knowledge, visual merchandising, and customer satisfaction. You will work on the floor, coaching your team, resolving complex customer inquiries, and analyzing sales trends to drive growth. If you thrive in a fast-paced retail environment and have a knack for motivating people to perform their best, we want to meet you.
Tanggung Jawab
- Lead and motivate the floor sales team to achieve daily, weekly, and monthly sales targets.
- Oversee daily store operations, including inventory checks, floor maintenance, and shift scheduling.
- Provide expert product demonstrations and hands-on assistance to customers to ensure a seamless shopping experience.
- Monitor and analyze sales performance metrics; identify opportunities for improvement and implement actionable strategies.
- Train and onboard new sales staff on company policies, product knowledge, and customer service excellence.
- Conduct regular floor walks to ensure merchandising standards and safety protocols are met at all times.
- Resolve escalated customer complaints with a professional and solution-oriented approach.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
- Minimum of 2-3 years of proven supervisory experience in a retail, hardware, or home improvement environment.
- Strong leadership skills with the ability to inspire and mentor a diverse team.
- Excellent communication and interpersonal skills, with the ability to handle various customer profiles effectively.
- Proficiency in POS systems and basic inventory management software.
- Strong problem-solving abilities and a proactive mindset toward achieving sales goals.
- Must be willing to work flexible hours, including weekends and holidays as required by the business.