Deskripsi Pekerjaan
SM Retail, the Philippines' premier shopping, dining, and lifestyle destination, is seeking a dynamic and results-oriented Selling Supervisor to join our dedicated team at SM General Trias. As a cornerstone of the community, our store is committed to providing an unparalleled shopping experience, and we need a leader who shares this passion for excellence and customer satisfaction.
In this pivotal role, you will be the driving force behind our store's daily operations. From the moment our doors open, you will orchestrate the sales floor, ensuring that every department is fully staffed, meticulously merchandised, and ready to serve. You will take full ownership of the customer journey, training your team to exceed expectations and handling any concerns with grace and efficiency. Inventory management will also fall under your expert purview; you will monitor stock levels, coordinate deliveries, and implement strategies to minimize loss and maximize product availability.
Beyond the operational tasks, this role is fundamentally about people leadership. You will mentor, coach, and develop a diverse team of sales associates, fostering a high-performance culture of collaboration and accountability. You will conduct regular one-on-ones, performance reviews, and team huddles to align everyone with the store's strategic goals. Your ability to inspire and motivate your team will be the key to unlocking their full potential and achieving outstanding sales results.
SM Retail is more than just a job; it's a launchpad for a rewarding and long-term career. We are deeply invested in the growth of our people. With robust internal training programs and a strong promote-from-within culture, the opportunities for advancement at SM are truly limitless. We offer a highly competitive salary package, comprehensive benefits (including HMO, paid leaves, and mandated government contributions), and a vibrant, energetic work environment where your contributions are recognized and celebrated.
If you are a natural leader with a proven track record in retail operations and a burning drive to achieve excellence, we want to meet you. Take the definitive next step in your career and apply now for the Selling Supervisor position at SM General Trias. Let's build something great together!
Tanggung Jawab
- Oversee and manage the daily store operations to ensure smooth workflow, high efficiency, and strict adherence to SM Retail standards.
- Lead, motivate, and train a team of sales associates to deliver exceptional customer service and consistently achieve store sales targets.
- Monitor and analyze sales performance data, implementing strategic action plans to drive revenue growth, maximize profitability, and minimize operational losses.
- Manage end-to-end inventory control processes including stock receiving, replenishment, backroom organization, and accurate physical inventory counts.
- Ensure all merchandise displays are attractive, properly priced, and fully stocked in accordance with visual merchandising guidelines and brand standards.
- Professionally address and resolve customer inquiries, complaints, and feedback to maintain high levels of customer satisfaction and loyalty.
- Enforce company policies, cash handling procedures, and health & safety regulations to maintain a secure and compliant store environment.
- Prepare detailed daily sales reports, staff schedules, and other administrative documentation as required by the Store Manager.
Kualifikasi
- Bachelor's/College Degree in Business Studies/Administration/Management, Marketing, or any related field.
- At least 2 to 3 years of solid working experience in the retail or FMCG industry, with a minimum of 1 year in a supervisory or team lead capacity.
- Proven track record of leading and motivating a team to achieve high sales performance and operational KPIs.
- Strong customer service orientation with impeccable problem-solving and conflict resolution skills.
- Excellent verbal and written communication skills; able to interact effectively with all levels of staff and management.
- Keen attention to detail and strong organizational skills to manage multiple priorities and tasks effectively.
- Willing to work on a shifting schedule, including weekends, holidays, and extended hours as required by the retail business.
- Residents of General Trias, Cavite or nearby areas are highly encouraged to apply.