Deskripsi Pekerjaan
Are you a natural-born leader with a passion for retail excellence? SM Retail, the Philippines' leading retail conglomerate, is seeking a high-energy and results-driven Selling Supervisor to join our team at SM Neo Verde, Santa Rosa City. In this pivotal role, you will be the heartbeat of our store operations, ensuring that every customer receives world-class service while maintaining the highest standards of visual merchandising and operational efficiency.
As a Selling Supervisor, you won't just manage a store; you will inspire a team. You will be responsible for coaching staff, optimizing sales performance, and ensuring that our brand promises are delivered daily. If you are a problem-solver who thrives in a fast-paced environment and enjoys developing people, we want to hear from you. We offer a dynamic work culture, opportunities for career progression, and the stability of the SM brand.
Tanggung Jawab
- Oversee daily store operations to ensure smooth and efficient performance.
- Drive sales performance by monitoring KPIs and implementing store-wide strategies.
- Provide ongoing coaching, mentorship, and training to retail staff to improve service delivery.
- Manage inventory levels, stock replenishment, and visual merchandising standards.
- Resolve customer escalations with professionalism to ensure high levels of satisfaction.
- Monitor and enforce company policies, safety standards, and loss prevention procedures.
- Prepare sales reports and operational documentation for management review.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- At least 2-3 years of experience in a supervisory or team lead role within the retail industry.
- Strong leadership skills with the ability to motivate and mentor a diverse team.
- Excellent communication and interpersonal skills, fluent in English and Filipino.
- Proficiency in retail management software and MS Office applications.
- Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Deep understanding of customer service best practices and retail operations.