Deskripsi Pekerjaan
Are you an experienced administrative leader looking to make a strategic impact in the demanding world of marine insurance? MSIG, a globally respected insurer with a robust presence in Singapore, is seeking a highly skilled Senior Administrative Officer (Operations – Marine) to join our dynamic team. This is more than just a support role; it is a crucial operational position where your expertise will directly enhance the efficiency, compliance, and scalability of our marine business in the Asia Pacific region.
In this role, you will serve as the operational backbone for our Marine division. You will take the lead on company-level committees, driving ad-hoc projects aimed at expanding our operational footprint and improving service delivery. Your day-to-day responsibilities will encompass managing complex documentation workflows, coordinating between underwriting, claims, and external brokers, and implementing robust administrative systems that ensure precision, speed, and full regulatory adherence. We need someone who can design and execute proper management protocols to streamline our operations effectively.
We are looking for a natural leader who can mentor junior staff, prioritize tasks seamlessly in a high-volume environment, and bring a proactive, solution-oriented mindset to every challenge. Your ability to synthesize data, prepare insightful management reports, and collaborate across departments will be key to your success. You will work closely with senior management to identify opportunities for process improvement and cost efficiency.
At MSIG, we firmly believe in investing in our talent. You will be welcomed into a professional environment that encourages innovation, recognizes dedication, and provides clear pathways for career advancement within a stable global corporation. If you are ready to elevate your career and contribute to a market-leading marine insurance team, we encourage you to apply. Join MSIG and navigate your career to new heights.
Why Join MSIG?
- Be part of a prestigious global insurance leader.
- Opportunity to drive real operational change and projects.
- Competitive compensation package and career development programs.
- Collaborative and supportive work culture.
Tanggung Jawab
- Lead and actively participate in company-level committees and ad-hoc projects to drive improvements in marine operations and overall business expansion.
- Manage, implement, and continuously refine proper administrative and document control systems, standard operating procedures (SOPs), and workflow processes.
- Coordinate closely with internal departments (Underwriting, Claims, Finance) and external partners (brokers, clients, regulators) to ensure seamless operational service delivery.
- Oversee the accurate and timely processing of marine insurance documentation, including policy issuance, endorsements, renewals, and claims administration support.
- Prepare comprehensive operational reports, management dashboards, and data analyses to support strategic decision-making and performance tracking.
- Supervise, mentor, and train junior administrative staff, fostering a culture of high performance, accuracy, and continuous professional development.
- Ensure strict compliance with all regulatory requirements, internal governance standards, and company policies within all administrative functions.
- Manage vendor relationships, office supply procurement, and general office administration to maintain an efficient and well-organized workplace.
Kualifikasi
- Diploma or Bachelor's Degree in Business Administration, Marine Studies, Operations Management, or a closely related field.
- Minimum of 5 years of progressive experience in an administrative or operational role, ideally within the insurance, marine, logistics, or financial services industry.
- Strong understanding of marine insurance documentation, logistics, and operational workflows is highly advantageous.
- Proven project management skills with the ability to handle multiple priorities and meet strict deadlines in a fast-paced environment.
- Exceptional interpersonal and communication skills (verbal and written) to liaise confidently with various levels of management and external stakeholders.
- Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with insurance policy administration systems is a plus.
- Demonstrated leadership capabilities, with a track record of mentoring or supervising team members successfully.
- Meticulous attention to detail, strong analytical thinking, and a proactive problem-solving attitude.