Deskripsi Pekerjaan
Are you a highly organized and proactive administrative professional seeking a challenging role within a leading global insurer? MSIG, a top-tier general insurance company in Singapore and part of the renowned Mitsui Sumitomo Insurance Group, is actively looking for a skilled Senior Administrative Officer (Operations, Marine) to join our dynamic Marine team.
In this pivotal role, you will be the backbone of our Marine Operations, responsible for ensuring the smooth and efficient processing of all administrative tasks. You will have the unique opportunity to participate at company level committees for ad-hoc projects to improve and expand the Company's operations and business. This position is ideal for an individual who thrives in a fast-paced environment and is eager to contribute to strategic initiatives that drive business growth.
As a key player in the department, you will manage policy issuance, endorsements, and renewals, ensuring strict compliance with regulatory standards. Your keen eye for detail will be essential for maintaining accurate records and data integrity. Moreover, you will collaborate closely with underwriters, brokers, and agents to facilitate seamless operational workflows, resolving any discrepancies with professionalism and efficiency. Your ability to analyze operational data and propose enhancements will be highly valued.
Why join MSIG? We are committed to creating a supportive and inclusive culture where your contributions are recognized and rewarded. We offer a comprehensive compensation package, continuous learning opportunities, and a clear career progression path. If you are ready to elevate your career in insurance administration and make a tangible impact on a world-class marine portfolio, we want to hear from you.
Tanggung Jawab
- Oversee the end-to-end administrative workflow for marine insurance policies, including new business, renewals, endorsements, and cancellations.
- Manage and implement proper documentation, filing systems, and data management protocols to ensure compliance with internal policies and regulatory requirements.
- Coordinate with underwriters, brokers, and agents to facilitate smooth policy issuance and resolve any operational discrepancies.
- Participate in company-level committees for ad-hoc projects focused on improving and expanding the Company's operations and business reach.
- Prepare and analyze operational reports, providing insights and recommendations to management to enhance efficiency.
- Handle inquiries from internal and external stakeholders regarding policy status, terms, and conditions.
- Support the team in achieving service level agreements (SLAs) and operational KPIs.
- Assist in the training and onboarding of new administrative staff, fostering a cohesive team environment.
Kualifikasi
- Diploma or Degree in Business Administration, Risk Management, or a related field.
- Minimum 3-5 years of relevant experience in insurance operations, preferably in Marine or General Insurance.
- Strong understanding of marine insurance products, policy wordings, and market practices.
- Excellent organizational and time management skills with the ability to prioritize tasks effectively.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with insurance policy administration systems.
- Exceptional communication and interpersonal skills, capable of liaising with diverse stakeholders.
- Detail-oriented, analytical, and able to work independently in a dynamic environment.
- Professional certifications (e.g., ANZIIF, ACII) are an added advantage.