Deskripsi Pekerjaan
We are looking for a Senior Assessment Operations Coordinator to join our Manila Exam Services Team. As a key member of our team, your role will be pivotal in ensuring the seamless execution and quality assurance of our assessment programs. You will act as the operational backbone for our exam delivery process, bridging the gap between strategic planning and day-to-day execution. This is an excellent opportunity for a detail-oriented professional to lead process improvements and drive operational excellence in a growing industry.
In this position, you will be responsible for managing the logistics of assessment delivery, ensuring that all stakeholdersāfrom test centers to candidatesāare aligned and informed. Your expertise will help us maintain high standards of efficiency, compliance, and candidate satisfaction.
In this position, you will be responsible for managing the logistics of assessment delivery, ensuring that all stakeholdersāfrom test centers to candidatesāare aligned and informed. Your expertise will help us maintain high standards of efficiency, compliance, and candidate satisfaction.
Tanggung Jawab
- Oversee the end-to-end lifecycle of assessment operations, from initial planning to final reporting and analysis.
- Coordinate with third-party vendors, test centers, and internal departments to ensure timely and accurate exam delivery.
- Develop and implement standard operating procedures (SOPs) to optimize workflow and reduce operational bottlenecks.
- Monitor daily operations to identify risks or issues and implement timely corrective actions.
- Lead and mentor a team of operations staff, providing guidance on best practices and performance expectations.
- Maintain accurate records of candidate data, exam schedules, and logistical requirements using internal databases.
- Facilitate effective communication between all stakeholders to ensure transparency and alignment.
Kualifikasi
- Bachelorās degree in Business Administration, Operations Management, or a related field.
- Minimum of 3-5 years of experience in operations coordination, assessment administration, or logistics management.
- Strong analytical skills with the ability to interpret data and drive process improvements.
- Excellent verbal and written communication skills in English, with the ability to interact with diverse stakeholders.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook) and experience with CRM or database management systems.
- Ability to work independently and manage multiple priorities in a fast-paced, deadline-driven environment.