Deskripsi Pekerjaan
Are you a seasoned HR leader with a passion for driving operational excellence and transformation? The National Healthcare Group (NHG) is seeking a dynamic Senior Assistant Manager to lead our Group HR Shared Services (HRSS) team. In this pivotal role, you will balance core HR operations with strategic transformation initiatives, directly impacting the employee experience for thousands of healthcare professionals across Singapore.
As a key member of the Group HR leadership, you will oversee end-to-end HR service delivery including payroll, benefits administration, employee data management, and HR technology enhancements. Your leadership will ensure that our HR services are streamlined, compliant, and aligned with NHG’s mission to deliver exceptional patient care through our people. You will also drive digital transformation, automation, and process improvement projects to elevate service efficiency and effectiveness.
If you are ready to take on a challenging role that combines operational depth with strategic vision, join us in transforming HR shared services to support the future of healthcare in Singapore.
Tanggung Jawab
- Lead the daily operations of the HR Shared Services team, ensuring service excellence, compliance, and continuous improvement.
- Manage and develop a team of HR professionals, fostering a culture of high performance and collaboration.
- Drive HR digital transformation initiatives, including HRIS enhancements, automation of workflows, and adoption of new technologies.
- Oversee payroll processing, leave administration, benefits management, and employee lifecycle events for a large workforce.
- Collaborate with HR business partners and centres of excellence to streamline processes and improve the overall employee experience.
- Establish key performance indicators (KPIs) and service level agreements (SLAs) to monitor, report, and enhance service delivery.
- Ensure data integrity, accuracy, and security across HR systems, maintaining strict confidentiality.
- Prepare and present regular reports on HRSS operations, transformation milestones, and strategic recommendations to senior leadership.
Kualifikasi
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum 5–7 years of experience in HR operations or shared services, with at least 2 years in a managerial or supervisory role.
- Proven track record of leading HR transformation or process improvement projects leveraging technology.
- Strong knowledge of core HR processes including payroll, benefits, employee data management, and compliance.
- Excellent leadership, stakeholder management, and communication skills.
- Experience with HRIS systems (e.g., SAP SuccessFactors, Workday, Oracle HCM) is highly desirable.
- Ability to thrive in a fast-paced healthcare environment and manage multiple priorities effectively.
- Strong analytical and problem-solving abilities with a detail-oriented mindset.