Deskripsi Pekerjaan
Are you a dynamic professional with a passion for healthcare excellence? The Singapore National Eye Centre (SNEC) is seeking a dedicated Senior/Assistant Manager for Service Operations to join our team in Outram. In this pivotal role, you will be the driving force behind our patient service operations, ensuring that every individual who walks through our doors receives seamless, high-quality care.
As a key leader in our clinic operations, you will oversee daily workflows, optimize patient flow, and mentor support teams to maintain the high standards synonymous with SNEC. You will play an instrumental role in bridging administrative efficiency with clinical excellence, creating a positive environment for both our healthcare staff and our patients. This is an exceptional opportunity to contribute to one of Singapore’s leading medical institutions while advancing your career in healthcare administration.
Tanggung Jawab
- Manage daily clinical operations to ensure seamless patient flow and reduced wait times.
- Supervise, train, and mentor patient service staff to deliver superior service standards.
- Analyze operational data to identify bottlenecks and implement process improvements.
- Collaborate with clinical heads and department leads to optimize clinic scheduling and resource allocation.
- Manage patient feedback and resolve service-related escalations with empathy and professional resolution strategies.
- Ensure compliance with healthcare regulations and internal standard operating procedures (SOPs).
- Support the implementation of new digital systems or service initiatives within the outpatient department.
Kualifikasi
- Bachelor’s degree in Healthcare Administration, Business Management, or a related field.
- Minimum 3-5 years of relevant experience in service operations, preferably in a hospital or clinic setting.
- Strong leadership skills with the ability to manage and motivate diverse teams.
- Excellent communication and interpersonal skills, with the ability to handle complex stakeholder relationships.
- Proven problem-solving capabilities and a calm demeanor under pressure.
- Proficiency in Microsoft Office Suite and experience with Hospital Information Systems (HIS).
- Highly organized, detail-oriented, and committed to patient-centric service excellence.