Deskripsi Pekerjaan
Join the Singapore National Eye Centre (SNEC) as a Senior Associate Executive, Patient Access and become an integral part of our dedicated healthcare team. In this vital role, you will be the first point of contact for patients seeking specialized eye care services, ensuring a seamless and compassionate experience from initial inquiry to treatment completion.
SNEC is at the forefront of ophthalmic care, providing world-class services to patients from Singapore and around the globe. As a Senior Associate Executive, you will work collaboratively with multidisciplinary teams to optimize patient flow, manage appointment scheduling, and resolve inquiries efficiently. Your contributions will directly impact patient satisfaction and the smooth operation of our clinical services.
This position offers an opportunity to develop your administrative and customer service skills within a leading medical institution. If you are passionate about healthcare excellence and thrive in a dynamic, team-oriented environment, we invite you to apply and join our SNEC family today.
Tanggung Jawab
- Manage patient registration, appointment scheduling, and admission processes efficiently
- Provide accurate information regarding services, procedures, and insurance coverage
- Coordinate with clinical departments to ensure smooth patient flow and optimal resource utilization
- Handle patient inquiries and resolve concerns with empathy and professionalism
- Maintain accurate patient records and ensure data integrity in the hospital information system
- Collaborate with billing and finance departments to ensure proper documentation for claims
- Participate in continuous improvement initiatives to enhance patient access services
Kualifikasi
- Diploma or Degree in Healthcare Administration, Business Administration, or related field
- Minimum 3 years of experience in patient access, healthcare administration, or customer service
- Strong interpersonal and communication skills with ability to interact effectively with diverse stakeholders
- Proficiency in healthcare information systems and office software applications
- Ability to work in a fast-paced environment with attention to detail and accuracy
- Knowledge of healthcare regulations and insurance procedures is advantageous
- Strong problem-solving skills and ability to handle challenging situations calmly