Deskripsi Pekerjaan
Optum, a leading health services and innovation company dedicated to helping people live healthier lives, is seeking an experienced and detail-oriented Senior Benefits Analyst to join our dynamic team in Makati City. As a key member of our Human Resources department, you will play a pivotal role in shaping the employee experience by managing and optimizing our comprehensive benefits programs.
In this critical position, you will serve as the subject matter expert for benefits administration. Your primary focus will be on resolving complex employee escalations, nurturing strategic relationships with top-tier benefits vendors, and ensuring our programs adhere to all Philippine statutory and regulatory requirements. You will be the go-to person for Tier 3 benefits support, guiding employees through intricate cases involving health plans, retirement funds, and leave management.
We are looking for a strategic thinker with a passion for process improvement and a deep understanding of the local benefits landscape. You will collaborate closely with our HRIS, Payroll, and Legal teams to streamline workflows, implement best-in-class benefits technology, and ensure data integrity across all systems. Your insights will directly influence our benefits renewal strategies, helping us maintain a competitive edge in talent acquisition and retention. Whether it is analyzing market trends to propose new benefits or conducting employee education sessions, your work will have a direct impact on our global workforce.
At Optum, we foster a culture of innovation, collaboration, and continuous learning. You will have the opportunity to work on high-impact projects, leverage cutting-edge data analytics to drive decisions, and grow your career within a Fortune 5 organization dedicated to improving health outcomes. If you are a resilient, analytical, and empathetic Benefits professional ready to take the next step in your career, we encourage you to apply. Join our team in Makati City and help us make the health system work better for everyone.
Tanggung Jawab
- Act as the primary escalation point for complex benefits inquiries, grievances, and appeals, ensuring timely and accurate resolution.
- Manage and oversee relationships with external benefits vendors, ensuring contractual obligations, service level agreements (SLAs), and performance standards are met or exceeded.
- Ensure all employee benefits programs strictly comply with local labor laws (DOLE), tax regulations (BIR), and government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
- Conduct regular audits of benefits data, payroll deductions, and vendor invoices to ensure accuracy, compliance, and identify process improvements or cost-saving opportunities.
- Lead the administration of key benefits programs including HMO, life insurance, retirement plans, and leave of absence (LOA) management.
- Develop and deliver engaging training materials and communications to educate employees and HR business partners on benefits offerings, policy changes, and enrollment procedures.
- Collaborate with HRIS and IT teams to optimize benefits systems, automate workflows, and enhance the employee self-service portal experience.
- Support the annual benefits renewal process by performing market benchmarking, analyzing utilization data, and providing recommendations to leadership.
Kualifikasi
- Bachelor's degree in Human Resources, Business Administration, Finance, Psychology, or a related field.
- Minimum of 5 to 7 years of progressive experience in benefits administration, specifically in a shared services or BPO environment.
- Proven experience managing complex employee escalations and providing Tier 3 benefits support.
- In-depth knowledge of Philippine statutory benefits (SSS, PhilHealth, Pag-IBIG) and tax implications on compensation and benefits.
- Strong proficiency in HRIS platforms (Workday, SAP SuccessFactors) and advanced Microsoft Excel skills for data analysis and reporting.
- Demonstrated ability to manage third-party vendor relationships and enforce service level agreements (SLAs).
- Excellent analytical and problem-solving skills with a high degree of accuracy and attention to detail.
- Outstanding verbal and written communication skills, capable of explaining complex benefits topics to a diverse workforce.