Deskripsi Pekerjaan
Join Watsons as a Senior Customer Assistant and become the cornerstone of our retail excellence in Serdang. In this pivotal role, you'll deliver exceptional customer experiences while driving operational efficiency in our dynamic beauty and wellness store. You'll handle complex customer inquiries, process transactions accurately, and maintain impeccable store standards. As a senior team member, you'll mentor junior staff, resolve escalated issues, and contribute to achieving sales targets through product knowledge and upselling techniques. Watsons offers a vibrant work culture with growth opportunities, comprehensive product training, and the chance to represent Malaysia's leading health and beauty retailer.
Tanggung Jawab
- Deliver premium customer service with product expertise and personalized recommendations
- Manage complex transactions and POS operations with precision
- Mentor junior staff on customer engagement and store procedures
- Resolve customer complaints and escalations with empathy and efficiency
- Monitor inventory levels and assist with stock replenishment
- Implement visual merchandising standards to enhance customer experience
- Contribute to sales targets through suggestive selling and loyalty program promotion
- Adhere to company policies and safety regulations
Kualifikasi
- Minimum SPM or equivalent qualification
- 1-2 years of retail or customer service experience
- Strong interpersonal and communication skills
- Basic knowledge of beauty/health products preferred
- Ability to work flexible shifts including weekends
- Proficiency in basic computer operations
- Problem-solving aptitude with conflict resolution experience
- Positive attitude and team-oriented mindset