Deskripsi Pekerjaan
Join Watsons as a Senior Customer Assistant and become the face of our premium retail experience in Sri Gombak! This pivotal role combines exceptional customer service with operational excellence, allowing you to build meaningful relationships with shoppers while driving sales growth. As a key member of our dynamic team, you'll create memorable shopping experiences through personalized product recommendations and efficient service delivery. Watsons offers comprehensive training programs and career advancement opportunities within the A.S. Watson Group, Asia's leading health and beauty retailer. Enjoy a collaborative work environment where your contributions directly impact customer satisfaction and store performance. Apply now to join our commitment to quality service and professional growth in the retail sector.
Tanggung Jawab
- Deliver exceptional customer service through product knowledge and personalized recommendations
- Manage point-of-sale operations with accuracy and efficiency
- Execute visual merchandising standards to maintain premium store presentation
- Process returns, exchanges, and loyalty program transactions
- Assist in inventory management including stock replenishment and cycle counts
- Train and mentor junior staff on customer service protocols
- Monitor store security and implement loss prevention measures
- Collaborate with team to achieve sales targets and KPIs
Kualifikasi
- Minimum SPM or equivalent qualification
- 1-2 years of retail or customer service experience
- Strong communication and interpersonal skills
- Basic proficiency in POS systems and retail software
- Ability to work flexible hours including weekends and public holidays
- Physical stamina for standing and moving throughout shifts
- Attention to detail in cash handling and inventory tasks
- Positive attitude with problem-solving capabilities