Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences and driving sales in a dynamic retail environment? Watsons, the leading health and beauty retailer in Malaysia, is looking for a dedicated Senior Customer Assistant to join our team at Taman Segar, Cheras.
In this pivotal role, you will serve as the face of the brand, ensuring every customer receives top-tier service while navigating our extensive range of products. We are seeking a proactive individual who excels in a fast-paced setting and is committed to maintaining the high standards that Watsons is known for. If you have a keen eye for detail and a genuine passion for health and wellness, we want to hear from you.
As a Senior Customer Assistant, you will play a key role in achieving our sales targets and fostering a welcoming atmosphere within the store. This is an excellent opportunity for a motivated professional to grow their career in the retail and consumer products industry.
Tanggung Jawab
- Greet and assist customers warmly, providing expert product recommendations and advice on health, wellness, and beauty products.
- Process sales transactions accurately and efficiently using the POS system, ensuring all returns and exchanges are handled according to company policy.
- Maintain high standards of store presentation, ensuring shelves are well-stocked, organized, and visually appealing at all times.
- Monitor inventory levels and assist the team with stock replenishment and inventory management tasks.
- Collaborate with the sales team to achieve daily and monthly sales targets and promotional goals.
- Address customer inquiries and resolve complaints promptly and professionally to ensure high customer satisfaction.
- Support the store management team with daily operations and ad-hoc tasks as required.
Kualifikasi
- Minimum of 1-2 years of proven experience in retail sales or customer service roles.
- Strong communication and interpersonal skills with the ability to build rapport with customers.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer literacy and experience with Point of Sale (POS) systems.
- A positive attitude, a strong work ethic, and a genuine passion for helping customers.
- Flexibility to work varying shifts, including weekends and public holidays.