Deskripsi Pekerjaan
Join Watsons, a leading retail healthcare and beauty brand, as a Senior Customer Assistant at Intermark Mall. This dynamic role combines customer engagement, sales excellence, and operational support to create exceptional shopping experiences. As a key ambassador of our brand, you'll drive customer satisfaction through personalized service, product expertise, and proactive problem-solving. The position offers opportunities to develop leadership skills while supporting daily store operations, inventory management, and team coordination. Watsons provides comprehensive training and a collaborative environment where retail professionals thrive. If you're passionate about retail excellence and delivering outstanding customer service, this role offers a rewarding career path with a globally recognized brand.
Tanggung Jawab
- Deliver exceptional customer service through personalized product recommendations and needs-based assistance
- Drive sales achievement by actively engaging customers, promoting promotions, and upselling complementary products
- Manage efficient point-of-sale transactions while maintaining cash handling accuracy
- Support store operations through inventory management, stock replenishment, and visual merchandising
- Resolve customer inquiries and complaints promptly with professionalism and empathy
- Train and mentor junior staff on product knowledge and service standards
- Collaborate with team to achieve store targets and maintain operational excellence
Kualifikasi
- Minimum 2 years' experience in retail or customer service environment
- Strong communication and interpersonal skills with ability to build rapport
- Basic computer literacy and familiarity with POS systems
- Proven ability to work in fast-paced retail settings
- Product knowledge in beauty, skincare, or healthcare is advantageous
- Ability to work flexible hours including weekends, public holidays, and peak periods
- Positive attitude and passion for customer satisfaction
- High school diploma or equivalent qualification