Deskripsi Pekerjaan
Join Watsons, the leading health and beauty retailer in Asia, as a Senior Customer Assistant at our EcoHill Walk branch in Semenyih, Selangor. As a Senior Customer Assistant, you will play a crucial role in delivering exceptional customer service, driving sales, and maintaining store standards. We are looking for passionate individuals who thrive in a fast-paced retail environment and are committed to providing the best shopping experience for our customers.
At Watsons, we value our employees and offer opportunities for growth and development. If you have a passion for retail and a desire to excel in a supportive team environment, this is the perfect opportunity for you. You will be part of a dedicated team that takes pride in delivering excellence in every customer interaction, ensuring that every visit to our store is a memorable one.
We offer competitive remuneration, training programs, and career advancement opportunities for hardworking individuals who demonstrate strong leadership potential. If you are ready to take the next step in your retail career with a globally recognized brand, apply now!
Tanggung Jawab
- Provide exceptional customer service by assisting customers with product selection, inquiries, and after-sales support
- Maintain visual merchandising standards and ensure products are displayed attractively to optimize sales
- Perform cashier duties accurately and process transactions efficiently
- Monitor and replenish stock levels to ensure product availability and minimize shrinkage
- Assist in training and guiding junior team members to uphold service standards
- Support store operations including opening/closing procedures, inventory audits, and housekeeping
- Promote Watsons loyalty programs and ongoing promotions to boost customer engagement and repeat sales
- Handle customer feedback and complaints professionally, ensuring timely resolution and satisfaction
Kualifikasi
- At least 1–2 years of retail or customer service experience, preferably in a supervisory capacity
- SPM or equivalent qualification; higher education is an advantage
- Strong communication and interpersonal skills with a customer-first mindset
- Ability to work in a dynamic, fast-paced environment and handle multiple priorities
- Basic computer literacy and familiarity with point-of-sale (POS) systems
- Flexibility to work shifts, weekends, and public holidays as required
- Positive attitude, proactive, and willingness to learn new skills
- Proficiency in Bahasa Malaysia and English; fluency in Mandarin is an added advantage