Deskripsi Pekerjaan
Are you a dedicated customer service professional with a passion for health and beauty? Watsons is seeking a Senior Customer Assistant to join our energetic team at 009 Selayang Mall. In this pivotal role, you will serve as the face of our brand, ensuring every customer receives an exceptional shopping experience while maintaining the highest standards of store operations.
As a Senior Assistant, you will play a key leadership role in driving sales, supporting the store manager, and mentoring junior team members. You will be responsible for overseeing daily operations, including inventory management, visual merchandising, and cash handling. If you thrive in a fast-paced retail environment and are looking to advance your career with a leading retailer, we invite you to apply.
Tanggung Jawab
- Provide Exceptional Customer Service: Greet customers warmly, answer queries, and assist with product selection to ensure high satisfaction.
- Operational Leadership: Support the Store Manager in daily operations, including opening and closing procedures, stock counts, and cash reconciliation.
- Inventory & Stock Management: Monitor stock levels, process incoming deliveries, and ensure accurate shelf placement to minimize shrinkage.
- Visual Merchandising: Maintain attractive displays and follow company guidelines to showcase products effectively.
- Team Mentoring: Guide and train junior staff members on sales techniques, product knowledge, and customer service standards.
- Health & Safety Compliance: Ensure the store adheres to all safety regulations and hygiene standards.
Kualifikasi
- Experience: Minimum 1-2 years of experience in a retail environment, preferably in the health and beauty sector.
- Communication Skills: Excellent verbal and written communication skills in English; proficiency in Malay is an advantage.
- Leadership: Proven ability to lead by example and support a team in a fast-paced setting.
- Availability: Must be available to work flexible hours, including weekends and public holidays.
- Interpersonal Skills: Strong customer-focused mindset with the ability to build rapport with clients.
- Education: SPM/SPM-V or equivalent qualification.