Deskripsi Pekerjaan
Are you passionate about the health and beauty industry? Watsons, the world’s leading health and beauty retailer, is looking for a dynamic and motivated Senior Customer Assistant to join our team at the Petronas Seksyen 13 outlet in Shah Alam. This is a fantastic opportunity for an experienced retail professional to step into a leadership-support role within a fast-paced and rewarding environment.
As a Senior Customer Assistant, you will be the face of Watsons, ensuring that every customer who walks through our doors receives expert advice and exceptional service. You will play a pivotal role in maintaining store standards, driving sales targets, and mentoring junior team members. Our ideal candidate is someone who thrives in a customer-centric atmosphere and has a keen eye for detail and merchandising.
At Watsons, we believe in career progression and providing our employees with the tools they need to succeed. By joining our Petronas Seksyen 13 branch, you will be part of a collaborative team that values integrity, energy, and a 'can-do' attitude. Whether you are helping a customer find the perfect skincare routine or managing stock levels, your contribution will directly impact our success as the region's favorite pharmacy and beauty store.
Tanggung Jawab
- Deliver exceptional customer service by greeting customers and providing expert product knowledge on health and beauty items.
- Assist the Store Manager in daily operations, including opening and closing procedures and cash management.
- Supervise and mentor junior Customer Assistants to ensure high performance and adherence to company standards.
- Oversee stock replenishment, inventory control, and ensure shelves are organized according to planograms.
- Process transactions accurately using the POS system and handle various payment methods.
- Execute promotional activities, set up displays, and ensure marketing materials are up to date.
- Maintain a clean, safe, and professional shopping environment at all times.
- Handle customer inquiries and resolve complaints professionally to ensure a positive shopping experience.
Kualifikasi
- Minimum of SPM/STPM or equivalent; a Diploma in Retail Management or related field is an advantage.
- At least 2 years of experience in retail, preferably within the pharmacy, FMCG, or beauty sector.
- Strong communication skills in both English and Bahasa Malaysia.
- Proven ability to work in a fast-paced environment and handle multiple tasks effectively.
- A proactive attitude with a strong focus on achieving sales targets and KPIs.
- Willingness to work on a shift basis, including weekends and public holidays.
- Excellent interpersonal skills with the ability to lead and motivate a small team.
- Knowledge of health and beauty trends and products is highly desirable.