Deskripsi Pekerjaan
Join Watsons as a Senior Customer Assistant in Mid Valley, Kuala Lumpur!
Are you a passionate and experienced retail professional looking to take the next step in your career? Watsons, Asia's leading health and beauty retailer, is seeking a dynamic Senior Customer Assistant to join our vibrant team at the Mid Valley City store in Kuala Lumpur. This is an exciting opportunity to contribute to a customer-centric environment, drive sales, and play a vital role in delivering exceptional service to our valued customers.
At Watsons, we believe in empowering our team members to grow and thrive. As a Senior Customer Assistant, you will not only be the face of our brand, providing expert advice and assistance, but also a key player in ensuring smooth store operations. You will support your colleagues, help maintain our high standards, and contribute directly to creating a positive and welcoming shopping experience for everyone. If you have a flair for customer engagement, a keen eye for detail, and are ready to elevate your retail career with a globally recognised brand, we want to hear from you!
This role is perfect for individuals who are enthusiastic about health and beauty products, possess strong interpersonal skills, and are committed to excellence in customer service. Come be a part of Watsons where your dedication is celebrated, and your career aspirations can become a reality. Apply today and start your journey with us!
Tanggung Jawab
- Provide exceptional customer service, assisting shoppers with product inquiries, recommendations, and purchases.
- Process transactions accurately and efficiently using the POS system, handling cash, credit, and other payment methods.
- Actively promote Watsons' products, special offers, and loyalty programs to achieve sales targets.
- Maintain a clean, organised, and well-stocked sales floor, ensuring products are displayed attractively and restocked promptly.
- Assist in managing inventory, including receiving deliveries, conducting stock counts, and organising storage areas.
- Resolve customer complaints and issues promptly and professionally, escalating complex situations to management when necessary.
- Provide guidance and support to junior customer assistants, helping to train new team members and foster a positive working environment.
- Adhere to all company policies, procedures, and safety guidelines to ensure a safe and secure shopping environment.
Kualifikasi
- Minimum of 2-3 years of proven experience in a retail customer service role, preferably within the health & beauty or pharmacy sector.
- Strong passion for customer service and a proven ability to engage customers positively.
- Excellent communication and interpersonal skills, with proficiency in English and Bahasa Malaysia.
- Demonstrated ability to achieve sales targets and promote products effectively.
- Experience with point-of-sale (POS) systems and basic computer literacy.
- Proactive, self-motivated, and able to work effectively both independently and as part of a team.
- Strong problem-solving skills and a calm, professional demeanor when handling customer inquiries or complaints.
- Flexibility to work retail hours, including evenings, weekends, and public holidays.