Deskripsi Pekerjaan
Join Watsons as a Senior Customer Assistant and become an integral part of Malaysia's leading health and beauty retailer! We're seeking a passionate individual to deliver exceptional customer experiences at our Salak Perdana outlet. In this dynamic role, you'll drive sales growth while maintaining our brand's reputation for excellence. Watsons offers comprehensive training, career advancement opportunities, and a supportive team environment. If you thrive in fast-paced retail settings and enjoy helping customers find their perfect products, this is your chance to grow with a global leader in the beauty and wellness industry.
Tanggung Jawab
- Deliver exceptional customer service through personalized product recommendations and solution-based assistance
- Drive sales achievement by proactively engaging customers and upselling relevant products
- Efficiently manage point-of-sale systems while ensuring accurate cash handling and transactions
- Maintain visual merchandising standards and store cleanliness to enhance customer experience
- Resolve customer inquiries and complaints promptly with professionalism and empathy
- Support inventory management through stock replenishment and cycle counting
- Collaborate with team members to achieve store targets and operational excellence
Kualifikasi
- Minimum 2 years of experience in customer service or retail sales environment
- Strong interpersonal skills with ability to build rapport with diverse customer profiles
- Basic understanding of health, beauty, and wellness products preferred
- Proficiency in POS systems and basic computer applications
- Ability to work flexible hours including weekends and public holidays
- Problem-solving aptitude with focus on customer satisfaction
- High school diploma or equivalent qualification