Deskripsi Pekerjaan
Join SHANDON VENTURE SDN BHD as a Senior Customer Service & Administrative Executive and become the backbone of our client interactions and office operations. In this dynamic role, you'll deliver exceptional customer support while managing critical administrative functions to ensure seamless business operations. We're seeking a proactive professional who excels in multitasking, possesses strong communication skills, and thrives in a fast-paced environment. This position offers competitive compensation and clear pathways for career advancement within our growing organization. If you're passionate about creating positive customer experiences and maintaining efficient administrative workflows, we encourage you to apply and contribute to our success.
Tanggung Jawab
- Handle customer inquiries via phone, email, and social media with professionalism and empathy
- Manage and update customer databases to ensure accurate record-keeping
- Coordinate administrative tasks including scheduling, correspondence, and document management
- Support office operations through supply inventory management and vendor coordination
- Assist in preparing reports and presentations for internal stakeholders
- Collaborate with cross-functional teams to resolve customer issues efficiently
- Implement process improvements to enhance customer satisfaction metrics
Kualifikasi
- Diploma or Degree in Business Administration, Management, or related field
- Minimum 3 years of experience in customer service and administrative roles
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent verbal and written communication skills in English and Malay
- Strong organizational skills with attention to detail
- Experience with CRM systems and customer database management
- Ability to multitask and prioritize in a fast-paced environment