Deskripsi Pekerjaan
Join Uliao Pte. Ltd.'s dynamic e-commerce team as a Senior E-commerce Operations Specialist managing our flagship beauty stores on Shopee and TikTok. This pivotal role combines strategic oversight with hands-on execution to drive sales growth, optimize customer experiences, and ensure seamless platform operations. You'll leverage bilingual Chinese-Indonesian fluency to bridge cultural gaps and expand our market reach in Southeast Asia's competitive beauty sector. With uncapped performance bonuses and clear career progression paths, this opportunity offers both financial rewards and professional development for ambitious e-commerce professionals.
Our ideal candidate thrives in fast-paced digital environments where data-driven decisions meet creative problem-solving. You'll collaborate with cross-functional teams to implement promotional campaigns, monitor KPIs, and enhance operational efficiency. The role requires someone who can navigate platform algorithm changes while maintaining brand consistency across multiple touchpoints. Uliao Pte. Ltd. provides a collaborative culture where innovation is encouraged, and your contributions directly impact our business growth trajectory.
Tanggung Jawab
- Manage daily operations of Shopee and TikTok beauty stores, including listing optimization, inventory management, and order processing
- Analyze sales data and performance metrics to identify growth opportunities and implement strategic improvements
- Coordinate with marketing teams to execute promotional campaigns and seasonal launches
- Monitor platform policies and algorithm changes to ensure compliance and maximize visibility
- Handle customer inquiries and resolve issues promptly to maintain high satisfaction scores
- Develop and maintain relationships with suppliers and logistics partners
- Prepare weekly performance reports and actionable recommendations for leadership
Kualifikasi
- Bachelor's degree in Business, Marketing, E-commerce, or related field
- Minimum 3 years of experience in e-commerce operations, preferably with Shopee and TikTok platforms
- Native or bilingual proficiency in Chinese and Indonesian (written and spoken)
- Strong analytical skills with experience in data interpretation and reporting
- Familiarity with inventory management systems and order fulfillment processes
- Proven ability to work in fast-paced environments with competing priorities
- Excellent communication skills with experience in cross-functional collaboration