Deskripsi Pekerjaan
We are seeking a highly organized and proactive Senior Executive, Administration (Healthcare) to join our dynamic team in Queenstown. In this pivotal role, you will drive healthcare operations, significantly improve patient experience, and lead frontline service excellence in a fast-paced healthcare environment.
You will serve as the operational backbone of our facility, ensuring that administrative processes are seamless, regulatory standards are strictly met, and our patients receive the highest level of care. If you are a dedicated leader with a passion for healthcare and exceptional organizational skills, we encourage you to apply.
Tanggung Jawab
- Oversee and optimize daily healthcare administrative operations to ensure a smooth workflow.
- Coordinate patient appointments, admissions, and discharge processes efficiently.
- Lead and mentor a team of administrative staff, fostering a culture of service excellence and teamwork.
- Manage healthcare documentation, patient records, and ensure full compliance with health regulations.
- Act as the primary point of contact for internal and external stakeholders regarding operational inquiries.
- Streamline office procedures, including billing, insurance liaisons, and supply management.
- Monitor and report on key performance indicators (KPIs) related to patient satisfaction and operational efficiency.
Kualifikasi
- Minimum of 3-5 years of experience in a senior administrative or healthcare support role.
- Degree in Health Administration, Business Administration, or a related field.
- Strong leadership skills with the ability to manage and motivate a diverse team.
- Excellent interpersonal and communication skills, both verbal and written.
- Proficiency in using hospital management software, EMR systems, and MS Office Suite.
- Deep understanding of healthcare regulations, compliance standards, and privacy laws.
- Ability to work in a fast-paced environment while maintaining high attention to detail.